Customer Questions and Answers

Are no-reason returns accepted?

For customers of puracy, eligible items have a 30-day no-reason return and exchange window, and the merchant covers approved return shipping. This explanation helps ensure that the relevant customer standard is communicated plainly.

When should I expect delivery?

In administering this part of the store, puracy follows this rule: allow 1–2 business days for handling and approximately 4–6 business days for delivery after shipment; a tracking number is sent when available. The statement is included to make the related service expectation clear at a glance.

Are any items Final Sale?

Under the customer terms maintained by puracy, customized goods, clearance or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns. Quality-problem rights remain unaffected. The information is provided to support informed purchase and service decisions.

Where can an order be delivered?

As part of the service provided by puracy, only valid United States destinations are served, with no charge for standard shipping. The statement is included to make the related service expectation clear at a glance.

How can I reach customer service?

As part of the service provided by puracy, support is available at support@puracybreeze.shop and 512-779-8457 from Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles); mail may be sent to 5484 43rd Ave N, Moorhead, Minnesota, 56560, United States. It is set out here to help customers understand the applicable next steps.

Where can I review size, ingredients, or materials?

Use the product page rather than generalized guidance because specifications, ingredients or materials, care, and safety requirements vary across the catalog. puracy applies this rule to the relevant orders and requests. It is provided as part of a transparent, customer-centered explanation of the applicable process.

Can an order be stopped?

The approach used by puracy is as follows: We try to cancel orders before dispatch, but once shipment occurs the Refund Policy controls the request. This statement is provided to keep the related customer experience clear and predictable.

Where will my refund go?

Approved refunds are initiated to the original payment method in 5–10 business days after the return is received and reviewed. puracy applies this rule to the relevant orders and requests. This wording is designed to make the relevant customer process easier to understand.

Merchant Information

• Brand: puracy
• Email: support@puracybreeze.shop
• Phone: 512-779-8457
• Company and default return address: 5484 43rd Ave N, Moorhead, Minnesota, 56560, United States